Category · Engineering
SLA (Service Level Agreement)
Contractual commitment tied to an SLO, with penalties if missed.
The public, contractual form of an SLO. Example: 99.9% uptime → max 30 min downtime/month. If breached: credits or refunds. Rare in B2C, common in B2B SaaS and cloud.
// In action with our clients
Relevant services
// See also